Saturday, May 23, 2020
Health and Social Care Level 3 Unit 1 P1 - 1376 Words
Effective Communications in Health and Social Care Within this essay, the role of effective communication and interpersonal interaction in a health and social care context will be explained. It will also be linked to experiences in work placements for example, may be at a care home for adults with learning disabilities, and physical disabilities. The five contexts which will be researched are; one to one communication, group communication, multi agency working, multi professional working also communication with professionals. The research will prove that all these different contexts have different methods of communicating with the other person, or people. Furthermore the research will also suggest how to get effective communication in theâ⬠¦show more contentâ⬠¦Another interpersonal skill is multi professional working, it is when professionals from different backgrounds have to work together in order to determine and to meet the needs of the people who use the services. The fact that these professionals are all from many diffe rent backgrounds the communication will need to be formal and carefully planned to avoid barriers to understanding. The main method of communication you may use in a multi professional working context, is oral communication, but they may also use written communication for writing formal letters, requests etc. When communicating with professionals there could always be a risk of misunderstanding because the service users and the professional may both be from different language communities; this is why when communicating you must always check that you are being understood correctly, and the other person must always ask them if they understand what is being said. The communication methods that may be used to communicate with health and social care professionals are; oral communication, written communication and technology may also be used. An example of when written communication is used, is when the professionals are recording what a serviceShow MoreRelatedUnit 1 - P1 Health and Social Care Level 34668 Words à |à 19 PagesWelcome To Sailson Care Home Contents ï ¿ ¼Ã¯ ¿ ¼Ã¯ ¿ ¼Ã¯ ¿ ¼Ã¯ ¿ ¼Ã¯ ¿ ¼Ã¯ ¿ ¼Ã¯ ¿ ¼Ã¯ ¿ ¼Ã¯ ¿ ¼Ã¯ ¿ ¼Ã¯ ¿ ¼Ã¯ ¿ ¼ Welcome to Sailson Care Home! At our care home we provide and assist our residents with all the support and care alongside the company and security they need, to help the residents live their lives to the fullest. The Sailson care home is run by the Sailson Charity that specialises in the care of elderly people. It is a friendly and relaxed home set in the country grounds of Everest hills looking over large valleys and the local village. AtRead MoreResearch: Scientific Method and Social Care1464 Words à |à 6 PagesAssignment front sheet Qualification Unit number and title BTEC L3 : Health and social care Year 1 Unit 22: Research Methodology for Health and Social Care Learner name Assessor name Nadia Anderson, Shauna Silvera Date issued Deadline Submitted on September 2013 (Individual issue dates set throughout the year) July 2014 (Individual deadline dates set throughout the year) Assignment title Research Methodology for Health and Social Care In this assessment you will have opportunities to provideRead MoreUnit 8 P1 and M11566 Words à |à 7 Pagesï » ¿Assignment brief ââ¬â QCF BTEC Assignment front sheet Qualification Unit number and title Level 3 BTEC National Diploma in Health and Social Care (QCF) Unit 8 ââ¬â Psychological Perspectives for Health and Social care. 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Because you are experienced and highly regarded your manager has asked you to mentor some new nurses who have just qualified. Because AE often has difficult and violent patients, your managerRead MoreUnit 21672 Words à |à 7 PagesAssignment: Learner information OCR Level 3 Health and Social Care Unit 2: Equality, Diversity and Rights in Health and Social Care Assessor: Important Dates | |Assessment Criteria |Issue Date |Formative Assessment |Summative Assessment | |Task 1 |P1, M1 and D1 | | | | Read MoreHealth1271 Words à |à 6 PagesDiploma in Health amp; Social Care Level 3 | Unit number and title | Unit 44: Vocational Experience | Hand out Date | w/c 9th September 2013 | Hand in Date | 13th June 2014 | Learner Name | | Assessor name | Adelaide McLaughlin amp; New Lecturer (TBC) | | Assignment title | Vocational Experience | Criteria Assessed | P1 explain the structure and function of a health or social care organisationP2 report on own contributions to a specific team activity relating to health and socialRead MoreHealth Social Care Essay1172 Words à |à 5 PagesBTEC NATIONAL Subsidiary Diploma Level 3 in Health and Social care UNIT 48 Exploring Personal and Professional Development in Health and Social Care. Teacher Name: Ms C Jumpp-Graham Guided Learning Hours: 60 hours Assessment Type: Internal 2012-2013 UNIT 48 ASSIGNMENT ââ¬â Exploring Personal and Professional Development in Health and Social Care. IntroductionThis assignment is made up of a number of tasks which, when successfully completed, are designed to give you sufficientRead MoreAssignment Brief to Break Down Unit 5 Health and Social Care Level 11545 Words à |à 7 PagesBTEC Extended Diploma Level 3 Assignment Brief Course Title: Extended Diploma Level 3 in Health and Social Care Unit : 5 Assignment Title: Anatomy Physiology Scenario/Vocational Context: This unit introduces core knowledge of cellular structure and function, and the organisation of the body as a whole, and then builds on this to develop a more detailed knowledge of the fine anatomy and physiology of the systems involved in energy metabolism. Functional Skills Development: This assignmentRead Morehealth science937 Words à |à 4 Pages Health professionals require good communication skills in order to carry out their roles effectively. It is therefore important for those embarking on a career in health and social care that they gain knowledge and understanding of skills involved in communication. This unit will develop and enhance communication and interpersonal skills, and will consider communication theories. On completion of this unit a learner should: Understand
Tuesday, May 12, 2020
Cultural Dimensions of Brand Equity Formation - Free Essay Example
Sample details Pages: 8 Words: 2256 Downloads: 6 Date added: 2017/06/26 Category Economics Essay Type Narrative essay Did you like this example? CULTURAL DIMENSIONS OF BRAND EQUITY FORMATION: Research Design and Methodology Research Method Both qualitative and quantitative methods will be undertaken for data collection and data will be analyzed throughout the investigation process. Mixed methods approach is applied when the researcher tends to base knowledge on pragmatic grounds (e.g., consequence oriented research); In this study a mixture of qualitative research via semi-structured in depth interviews will be conducted along with a quantitative research using a Likert scale structured questionnaire Qualitative Research Qualitative research often has the aim of description and researchers may follow-up with examinations of why the observations exist and what the implications of the findings are. To extract deeper understandings of what in reality e: commerce managers, marketing managers, brand managers consultants and social media experts think about image branding, its impact on brand equity and e-business, and the role of cultural and marketing factors on brand equity formation The examined population consists of e: commerce managers, marketing managers, brand managers consultants and social media experts related to the Greek insurance market. Donââ¬â¢t waste time! Our writers will create an original "Cultural Dimensions of Brand Equity Formation" essay for you Create order They are specialized in the insurance market dealing with insurance products and services and they have determined opinions related to their experiences. A non-probability sample will be used to facilitate the qualitative research method. Convenience sampling is a non-probability sampling technique where subjects are selected because of their convenient accessibility and proximity to the researcher (Castillo, 2009). From the examined population a small sample will be selected consisted of 25 experienced professionals, more specific 7 e: commerce managers, 7 brand managers, 3 marketing managers, 3 brand consultants, 3 social media experts and 2 top executives from the insurance market (managing directors). The insurance companies which will participate in the study are: Allianz, Interamerican, Alico, Metro Life, Groupama à ¢Ã¢â ¬Ã¢â¬Å" Phoenix, Ethiniki Asfalistiki, Minetta, Generali . These are international insurance companies with rich clientele along with sufficient busi ness activities in the insurance market. . The selected research participants will be contacted through a semi-structured interview that will compose the topic guide for the qualitative research. In order to collect all required data for the research, participants will be asked questions which already have prepared and contained in the topic guide along others which will arise during the interview. Interviewing was chosen for the current project for the following reasons: It provides the opportunity to generate rich data; Language use by participants was considered essential in gaining insight into their perceptions and values; Contextual and relational aspects were seen as significant to understanding othersà ¢Ã¢â ¬Ã¢â ¢ percept ions; Data generated can be analyzed in different ways. The medium that will be used to extract data from the participants of the sample will be the topic guide, consisting of questions that are relevant to the examined topic and will enlighten the particular research with unbiased, valid and reliable data- internal consistency and inter-codersà ¢Ã¢â ¬Ã¢â ¢ realibility will be secured (Miles and Huberman, 1994). Participants will be asked about image branding, its impact on brand equity and e-business. Also participants will be asked to clarify and answer the following issues: Understand the effectiveness of branding impact in Greece as far as marketing insurance products in the internet; examine how industry experts react to brands, brand image, brand equity in a culturally diversified markets like Greece in presence of different consumer groups and minorities; examine if e-business can increase the performance of the insurance products and services within different minority consumer groups; identify whether cultural factors such as Long-term orientation, Masculinity, Collectivism, and marketing factors such as brand identity, brand meaning, brand response and brand relationships) will play a role in brand equity formation and development within the culturally diversified Greek Market; examine the level of importance that à ¢Ã¢â ¬ÃÅ"localisingà ¢Ã¢â ¬Ã¢â ¢ brand strategies play in the Greek Insurance market; assess the importance of aforementioned cultural factors and its impact on consumer behaviour as far as purchasing insurance products and services over the internet Coding is a à ¢Ã¢â ¬Ã
âsystematic way of developing and refining interpretations of the dataà ¢Ã¢â ¬Ã (Taylor and Bogdan, 1984,p.136). The fist step is to use emergent coding after examining interview data we will create appropriate codes that make them relevant to the work (Miles and Huberman, 1994). The second part of this coding process is to review all the field notes, summary sheets, transcripts and other documentation, allocating codes to the various statements and sections of reports. Emergent coding will be used in order the better classification and comprehension of the given answer s. Collected data will be analysed throughout the process of investigation. When coding is completed, the analyst prepares reports via a mix of: summarizing the prevalence of codes, discussing similarities and differences or comparing the relationship between one or more codes. Open-ended data, which usually consists of phrases, sentences and short paragraphs is usually subjected to content analysis and notions of inter-rater reliability are employed (Flick, (1998); Taylor Bogdan (1998); Reis Judd, (2000).Content analysis will follow the coding process. Content analysis method allowed the researcher to make replicable and valid inferences from the interview data and blog content (Kippendorff, 2004). Creswell (2002) points out that the advantage of using content analysis is that the researcher can gain in-depth understating of the language and words of the documents under investigation. Using this analysis we will identify from the transcripts the extracts of data and sort out th e important messages hidden in the mass of each interview. Each interview will be coded by highlighting the relevant word or phrase, and additional comments in the form of codes will be added to the side of the document. Hostli (1968, p608) describes content analysis as à ¢Ã¢â ¬Ã
âany technique for making inferences by systematically and objectively identifying special characteristics of a message. Quantitative Research The quantitative research method is aiming in gaining a clear image about the relationship between brand image, its impact on brand equity and e-business, and the role of cultural and marketing factors on brand equity formation by examining consumer judgment and feelings. That is possible by investigating the impression they perceived, for image and equity building process. More specifically, the instrument will focus on the examination of how consumers react to brands, brand image, brand equity in a culturally diversified markets like Greece; examin e if different minority consumer groups can purchase on line insurance products and services from insurance companies; identify cultural factors such as long-term orientation, masculinity, collectivism, and marketing factors such as brand identity, brand meaning, brand response and brand relationships) play a role in brand equity formation and development in the culturally diversified Greek Insurance Market; identify if consumer behaviour of different ethnic groups will be awaken by the à ¢Ã¢â ¬ÃÅ"localisedà ¢Ã¢â ¬Ã¢â ¢ nature of brand strategies adopted by the insurance companies; assess the importance of aforementioned cultural factors and its impact on consumer behaviour as far as purchasing insurance products and services over the internet For this study a self administered questionnaire will be distributed to the participants. A population can be defined as including all people or items with the characteristic that needed to be examined. The people comprising the population of the survey are all possible insurance policy recipients who use e: commerce to purchase insurance services. Many customers use e: commerce application in order to purchase insurance services, so they are the certified population to answer what they think and how they form their image concerning insurance products and services, how they interpret brand equity and how they perceive the brand equity formation process, why they use e-business in selecting insurance products, and how cultural and marketing factors influence their purchasing habits. ISample will be selected randomly from the examined population. à ¢Ã¢â ¬ÃÅ"The larger your sample size, the lower the likely error in generalizing to the populationà ¢Ã¢â ¬Ã¢â ¢. (Saunders and Lewis and Thornhill, 2009, pg. 210), that is why a sample of approximately 400 participants will be used for the survey. A self-administered group of questions comprising the questionnaire will be distributed to each member of the sample in order to get specific answers that will enlighten the investigated survey. When creating a questionnaire, it should always start with what are the aims and objectives of the study (Altinay and Paraskevas, 2003, p.120-121). To test the content validity of the instrument, 5 people will be selected in order to have a pilot testing. Pilot testing is produced in order to test if each question measures what was supposed to measure, if all words are understood and if all respondents interpret the question in the same way (Taylor, 2008). Bibliography Aaker, D. A. (1991). Managing Brand Equity, Free Press, New York Allan, T. (2000). Not much marketing before its time. Brandweek, 41 (18), 46-60. Altinay L. and Paraskevas A., (2008), Planning Research in Hospitality and tourism, Elsevier Butterworth-Heinemann, Amsterdam Barsh, J., Crawford, B., Grosso, C. (2000) How etailing can rise from the ashes. The McKinsey Quarterly, No. 3. (Available online at URL www.mckinseyquarterly.com Beiske B., (2007), à ¢Ã¢â ¬Ã
âResearch Methods: Uses and Limitations of questionnaires, interviews and case studiesà ¢Ã¢â ¬Ã , GRIN Verlag Castillo J., (Sep 16, 2009). à ¢Ã¢â ¬Ã
âConvenience Samplingà ¢Ã¢â ¬Ã , Retrieved Dec 01, 2013 from Explorable.com: https://explorable.com/convenience-sampling CM Partners. (1998). The value of a meaningful relationship. Direct Marketing, 61 (6), 18-21 Cobb-Walgren, C.J., Ruble, C.A. Donthu N. (1995) Brand equity, brand preference, and purchase intent. Journal of Advertising, 24, 3, pp. 25à ¢Ã¢â ¬Ã¢â¬Å"40. Creswell J. W., (2003), à ¢Ã¢â ¬Ã
âResearch Design: Qualitative, Quantitative, and Mixed Methods Approachesà ¢Ã¢â ¬Ã , Second Edition, Sage Publications, Chennai, India Dannhaeuser, N. (1987). Marketing systems rural development: A review of consumer goods distribution. Human Organization, 46 (2), 177-85. Davis, S.M. (2000) Brand Asset Management. San Francisco, CA: Jossey-Bass. Denzin N. K. and Lincoln Y. S., (2005), à ¢Ã¢â ¬Ã The Sage Handbook of Qualitative Researchà ¢Ã¢â ¬Ã , (3rded.), Sage.Joan, Thousand Oaks, CA DiMingo, E. (1988). The fine art of positioning. Journal of Business Strategy, 9 (March-April), 34-38 Douglas, S.P. Wind, Y. (1987). The myth of globalization. Columbia Journal of World Business, 22 (4), 19-29. Gardner, B.B. Levy, L.J. (1955). The product and the brand. Harvard Business Review, 33 (March-April), 33-39. Haigh, D. (1999) Understanding the Financial Value of Brands. Brussels: European Association of Advertising Agencies. Hostli O. D., (1968), Content Analysis In G. Lindzey E. Aaronson (Eds), The handbook of Social Psychology, Addison-Wesley, Reading (MA) Hunt, S.D. Morgan, R.M. (1995) The comparative advantage theory of competition. Journal of Marketing, 59, 2, pp. 1à ¢Ã¢â ¬Ã¢â¬Å"15. Keller, K.L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57 (January), 1-22. Kotler, P. And Keller, K.L., (2009), Marketing Management, Thirteenth Edition, Prentice-Hall, Inc Lemon, K. N., Rust, R. T. Zeithaml, V. A. (2001). à ¢Ã¢â ¬Ã
âWhat Drives Customer Equity?,à ¢Ã¢â ¬Ã Marketing Management, 10 (1). 20-25. Leuthesser, L., Kohli, C.S. Harich, K.R. (1995) Brand equity: the halo effect measure. European Journal of Marketing, 29, 4, pp. 57à ¢Ã¢â ¬Ã¢â¬Å"66. Macionis J. J. and Gerber L. M, (2011), à ¢Ã¢â ¬Ã
âSociologyà ¢Ã¢â ¬Ã , Seventh Canadian Edition, Pearson, Canada Ogilvy, D. (1963). Confessions of an advertising man. New York: Ballantine Park, C.W. Jaworski, B.J., MacInnis, D.J. (1986). Strategic brand concept-image management. Journal of Marketing, 50 (October), 135-45. Park, C.S. Srinivasan, V. (1994) A survey-based method for measuring and understandingbrand equity and its extendibility. Journal of Marketing Research, 31, 2, pp. 271à ¢Ã¢â ¬Ã¢â¬Å"288. Pelissier R., (2008), à ¢Ã¢â ¬Ã
âBusiness Research Made Easyà ¢Ã¢â ¬Ã Juta Co, NY. Porter, M. (1980) Competitive Strategy: Techniques for Analyzing Industries and Competitors. New York: Free Press, 1980. Preference, and Purchase Intent,à ¢Ã¢â ¬Ã Journal of Advertising, 24 (3). 25-40. Reilly M.D. Wallendorf, M. (1987). A comparison of group differences in food consumption using household refuse. Journal of Consumer Research, 14 (September), 289-94. Reynolds, T.J., Gutman J. (1984). Advertising as image management. Journal of Advertising Research, 24 (February-March), 27-38. Reynolds, T.J. Phillips, C.B. (2005) In search of true brand equity metrics: all market share ainà ¢Ã¢â ¬Ã¢â ¢t created equally. Journal of Advertising Research, 45, 2, pp. 171à ¢Ã¢â ¬Ã¢â¬Å"186. Saunders M. and Lewis P. and Thornhill A., (2009), à ¢Ã¢â ¬Ã
âResearch Methods for Business Studentsà ¢Ã¢â ¬Ã , Fifth Edition, Prentice Hall, New York Shields P. M. and Rangarajan N., (2013), A Playbook for Research Methods: Integrating Conceptual Frameworks and Project Management, Stillwater, OK: New Forums Press. Note Shields Simon, C.J., Sullivan, M.W. (1993). The measurement and determinants of brand equity: A financial approach. Marketing Science, 12 (Winter), 28-52. Smith, D.C., Park C.W. (1992). The effects of brand extensions on market share and advertising efficiency. Journal of Marketing Research, 29 (August), 296-313. Snieder R. and Larner K., (2009), à ¢Ã¢â ¬Ã
âThe Art of Being a Scientist: A Guide for Graduate Srivastava, R. K. Shocker A. D. (1991). Brand Equity: A Perspective on its Meaning and Measurement, Marketing Science Institute, Cambridge Mass.. Society of Actuaries, International News , April 2011-Issue 53 Students and their Mentorsà ¢Ã¢â ¬Ã , Cambridge University Press, Cambridge Statistics Canada, October 1998,Statistics Canada Quality Guidelines, 3rd edition, p7 Steinberg, J.I. Klein A.L. (1998). Global branding: Look before you leap. Brandweek, 39 (43), 30-32. Tan, C.T., Farley, J.U. (1987). The impact of cultural patterns on cognition and intention in Singapore. Journal of Consumer Research, 13 (4), 540-44. Taylor E. Powell, (10-08), à ¢Ã¢â ¬Ã
âProgram Development and Evaluationà ¢Ã¢â ¬Ã¢â ¢, University of Wisconsin-Extension, Cooperative Extension Tse, D.K., Wong, J.K., Tan, C.T. (1988). Toward some standardization cross cultural consumption values. In M.J. Houston (Ed.), Advances in consumer research, Vol. 15, pp. 387-95. Provo, UT: Association for Consumer Research Van Osselaer, S. M. J. Alba J. W. (2000).à ¢Ã¢â ¬Ã
âConsumer Learning and Brand Equity,à ¢Ã¢â ¬Ã Journal of Consumer Research, 27 (1). 1-16. 1988 Palmer.C Using IT for competitive advantage at Thomson Holidays, Long range Planning Vol 21 No.6 p26-29, Institute of Strategic Studies Journal,London- Pergamon Press [now Elsevier.B.V.] December 1988. Mooji MD (2010) Global marketing and advertising: Understanding cultural paradoxes (3rdedition) London, Sage Publications. Flick, U. (1998). An introduction to qualitative research. Thousand Oaks, CA.: SAGE Publications, Inc. Gubrium, J. F. Holstein, J. A. (eds.) (2003). Postmodern interviewing. Thousand Oaks, CA.: SAGE Publications, Inc. Reis, H. T. Judd, C. M. (eds.) (2000). Handbook of research methods in social and personality psychology. Cambridge, UK: Cambridge University Press. Taylor, S. T. Bogdan, R. (1998). Introduction to qualitative research methods 3rd edition). New York, NY: John Wiley Sons, Inc.
Wednesday, May 6, 2020
Zooz Free Essays
The case about Lincoln electronic company is an anatomy case which describes management success in operating high efficient company. Over the years, Lincoln could record a steady growth, satisfied thousands of customers, and financed with internally generated funds. 1 . We will write a custom essay sample on Zooz or any similar topic only for you Order Now How would you describe Lincoln approach to the organization and motivation of their employee? Lincoln had a lot of results control in the company. The first thing to mention is that the company created a piecework system where the employees were paid for producing more and more. Therefore, there were some workers on the factory floor ho had earned more than 45,000 in a single year. Other employees had the chance to own their own houses and cars and they didnââ¬â¢t have any debt. The company didnââ¬â¢t reward only for productivity, but they also rewarded for high quality, cost reduction, and new ideas. The workers guaranteed their work and every one of them felt like a boss for him/herself. Moreover, the promotion and hiring for a new Job give the current employees the opportunity to get advanced and usually they train the employee for a new Job to be qualified. They only hire new people if the Job needs special skills. Furthermore, the company used the open door policy where the employee problems can be heard and solved. The managers were sharing the workers the same parking and dining room. The company top executive Gorge E. Willis knew at least 500 employees personally which satisfied the workers need to be recognized. 2. What role do you think this approach has played in Lincoln performance over the last 25 years? Have any other factors been more important? In fact, satisfying the workers had played a big role in Lincoln success. No matter of how good the managers are, the work is completed by the workers, it was essential to motivate them to produce more products. As the company succeed in satisfying the employees, as they willing to stay in the company and be more productive. That helped the company to apply their strategy perfectly; produce more for lower cost. 3. What factors will be critical to Lincoln continued success? It is important to Lincoln Company to guarantee the employee loyalty instead of counting on the paying system and giving bounces to them. In anytime that the company couldnââ¬â¢t satisfy the financial needs for the workers, it will be the end for them. They should focus more on other types of rewarding. For example, the most productive employees can have special parking, or quicker promotions. Also the company needs to hire supervisor for the employees. The company had a worker who was able to manipulate the system and use the lunch break to finish some work with on hand while eating the lunch with the other one! Furthermore, there should be some delegation of authorities in the company. He top executive managers are making even the smallest decisions in the company which may cause some obstacles for middle managers to take a quick necessary decision. 4. What recommendations would you make to Mr.. Willis? I believe Mr.. Willis should continue using the open doors policy and maintain the good relations with employees. In the same time he needs to give some authorities to middle managers to make the decisions they nee d to keep the work stream flows. He should also focus more on making the products delivered in the right time and fix the delay in delivery. The company strategy hasnââ¬â¢t changed for a while, and it is important to make some critical changes in the company environment to attract more employees instead of making the company place the employee go to in order to have high wage only. Implementing new technologies that assure reducing the number of workers will be more efficient. Finally, he canââ¬â¢t depend on the employees self observation only, but also needs to have closer eye on them to determine how efficient they are. CASE-8 DIAGNOSTIC PRODUCTS CORPORATION: 1 . Evaluate both the design of the EDP Performance Bonus Program for Us-based field service engineers (Fees) as it currently exists and the way in which the program is being implemented. What changes would you suggest, if any? Explain The program were based on the Fees performance in six areas: 1- cross training 2- PM completion 3- teamwork factor for MS 4- complete first visit 5- call back rate and 6- administrative functions. The current system is not affective in evaluating the employees because of many reasons. First, the employees have no complete control in some areas. For example, complete service events in the first day are not always possible no matter of how hard the employee tries because of many factors that are not related to the employee abilities. Second, there were some problems raised after implementing the program such as some subsequent visits were not a call back. Therefore, the program readjusted to include some areas as exceptions. Finally, the evaluation is based on subjectively Judgment which can be varying depending on the managerââ¬â¢s perspectives. Some improvement may be implemented to improve the whole program. For instance, as the managers realized that completing services in the first visit is not always possible, they need to count points for every employee who finished his part of the service in the first day. Regardless of the delay was caused by other factors. Another essential improvement is making the evaluation based on objectively Judgment rather than the managerââ¬â¢s opinions. It is important for the employees to know how they exactly evaluated. In that way they can guarantee that the personal problems will not affected their evaluations. Finally, as the system was applied to assure the customers satisfaction, the company should focus more on their opinions of the customers services by hiring an employee to provide them an evaluation form and take it back from them. For the customers who seek assistance via phone, the company can take their opinion after the service was provided by making the customer bush a number to evaluate the employee. 2. Instead of using a results-control system like the Performance Bonus Program could EDP control its Us-based Fees effectively using only action and/or personnel/ cultural controls? If so, what would such a system look like? If not, why not? Explain. I believe that there were plenty of choices the company can use in order to achieve their goal. They can use action control to prevent employee from hiding the customerââ¬â¢s bad evaluation by hiring an employee whoââ¬â¢s responsible for giving customers the evaluation forms and take it back from them. With closer supervision on the employee they will tend to perform better. Furthermore, in the case there was nothing about the companyââ¬â¢s effort to create a good work environment for the employee! There were not closer relation between the employees and their managers. Even the rewarding program was not big enough to attract the employeeââ¬â¢s attentions. There was not anything about giving them promotions or higher salaries for good work. 3. In answering the question posed below, assume the following hypothetical facts: In February, Joe, a EDP FEES, was called to a large laboratory in a small Midwestern US city to perform a repair Job on an Emulate 2000 instrument. Soon after he arrived, he told the laboratory client personnel that he thought he could complete the Job in 2 hours. However, he encountered some significant difficulties and the Job took 2 days. Harvey, the laboratory manager, was quite upset because the laboratory could not afford to have the instrument down for that long in such a heavy workload period. After the Job was completed, Joe invited Harvey out for a ââ¬Å"conciliatory dinner. â⬠After a few rounds of drinks, Joe explained why the repair Job had taken longer than expected. Then he handed Harvey the EDP customer satisfaction survey form and asked him ââ¬Å"to be kindâ⬠in completing it. The restaurant bill for the two of them for the evening was $179. 80. Question: How would you analyze the ethics of Joeyââ¬â¢s behavior? Joe has no ethics at all! ( I know you will say I am going so far here 0 ) He did not finish his Job in the right time. The Job needed about 2 hours to be done and he took 2 days! He did not only cost the company money and time, but he also fail in satisfy the customer who was upset because of the work delay. Moreover, he invited the customer to ââ¬Å"conciliatory dinner ââ¬Å"and tried to manipulate the customer to get positive evaluation for his lousy work. The company should cover the expenses for this dinner to as a part of travel expense which mean they will pay 179. 80 for unnecessary dinner! How to cite Zooz, Papers
Saturday, May 2, 2020
Self Relaince Essay Example For Students
Self Relaince Essay ESSAY II Self-Reliance I read the other day some verses written by an eminent painter which were original and not conventional. The soul always hears an admonition in such lines, let the subject be what it may. The sentiment they instill is of more value than any thought they may contain. To believe your own thought, to believe that what is true for you in your private heart is true for all men, that is genius. Speak your latent conviction, and it shall be the universal sense; for the inmost in due time becomes the outmost,- and our first thought is rendered back to us by the trumpets of the Last Judgment. Familiar as the voice of the mind is to each, the highest merit we ascribe to Moses, Plato, and Milton is, that they set at naught books and traditions, and spoke not what men but what they thought. A man should learn to detect and watch that gleam of light which flashes across his mind from within, more than the lustre of the firmament of bards and sages. Yet he dismisses without notice his thought, because it is his. In every work of genius we recognize our own rejected thoughts: they come back to us with a certain alienated majesty. Great works of art have no more affecting lesson for us than this. They teach us to abide by our spontaneous impression with good-humored inflexibility then most when the whole cry of voices is on the other side. Else, to-morrow a stranger will say with masterly good sense precisely what we have thought and felt all the time, and we shall be forced to take with shame our own opinion from another. There is a time in every mans education when he arrives at the conviction that envy is ignorance; that imitation is suicide; that he must take himself for better, for worse, as his portion; that though the wide universe is full of good, no kernel of nourishing corn can come to him but through his toil bestowed on that plot of ground which is given to him to till. The power which resides in him is new in nature, and none but he knows w hat that is which he can do, nor does he know until he has tried. Not for nothing one face, one character, one fact, makes much impression on him, and another none. This sculpture in the memory is not without preestablished harmony. The eye was placed where one ray should fall, that it might testify of that particular ray. We but half express ourselves, and are ashamed of that divine idea which each of us represents. It may be safely trusted as proportionate and of good issues, so it be faithfully imparted, but God will not have his work made manifest by cowards. A man is relieved and gay when he has put his heart into his work and done his best; but what he has said or done otherwise, shall give him no peace. It is a deliverance which does not deliver. In the attempt his genius deserts him; no muse befriends; no invention, no hope. Trust thyself: every heart vibrates to that iron string. Accept the place the divine providence has found for you, the society of your contemporaries, t he connection of events. Great men have always done so, and confided themselves childlike to the genius of their age, betraying their perception that the absolutely trustworthy was seated at their heart, working through their hands, predominating in all their being. And we are now men, and must accept in the highest mind the same transcendent destiny; and not minors and invalids in a protected corner, not cowards fleeing before a revolution, but guides, redeemers, and benefactors, obeying the Almighty effort, and advancing on Chaos and the Dark. What pretty oracles nature yields us on this text, in the face and behaviour of children, babes, and even brutes! That divided and rebel mind, that distrust of a sentiment because our arithmetic has computed the strength and means opposed to our purpose, these have not. Their mind being whole, their eye is as yet unconquered, and when we look in their .uec6b02b9ffa02d79d1b5cbc94cb57678 , .uec6b02b9ffa02d79d1b5cbc94cb57678 .postImageUrl , .uec6b02b9ffa02d79d1b5cbc94cb57678 .centered-text-area { min-height: 80px; position: relative; } .uec6b02b9ffa02d79d1b5cbc94cb57678 , .uec6b02b9ffa02d79d1b5cbc94cb57678:hover , .uec6b02b9ffa02d79d1b5cbc94cb57678:visited , .uec6b02b9ffa02d79d1b5cbc94cb57678:active { border:0!important; } .uec6b02b9ffa02d79d1b5cbc94cb57678 .clearfix:after { content: ""; display: table; clear: both; } .uec6b02b9ffa02d79d1b5cbc94cb57678 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .uec6b02b9ffa02d79d1b5cbc94cb57678:active , .uec6b02b9ffa02d79d1b5cbc94cb57678:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .uec6b02b9ffa02d79d1b5cbc94cb57678 .centered-text-area { width: 100%; position: relative ; } .uec6b02b9ffa02d79d1b5cbc94cb57678 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .uec6b02b9ffa02d79d1b5cbc94cb57678 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .uec6b02b9ffa02d79d1b5cbc94cb57678 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .uec6b02b9ffa02d79d1b5cbc94cb57678:hover .ctaButton { background-color: #34495E!important; } .uec6b02b9ffa02d79d1b5cbc94cb57678 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .uec6b02b9ffa02d79d1b5cbc94cb57678 .uec6b02b9ffa02d79d1b5cbc94cb57678-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .uec6b02b9ffa02d79d1b5cbc94cb57678:after { content: ""; display: block; clear: both; } READ: Reproduction: A-Courting to Nature! 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